Reference

Terms & Conditions That Protect Your Play

Q: Can I request my data or delete my account permanently?

Yes. Email support@masterhoki.club with 'Data Request' in the subject line. We provide a copy of all personal data we hold within 10 business days. Permanent deletion is possible; your account and balance are erased after the closure window closes.

When you open an account at master hoki, you agree to the terms that keep your funds safe, your gameplay fair, and your withdrawals straightforward.

Account ownership verified at signupPayment security through local railsWithdrawal verification in place

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What These Terms Cover

master hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your account creation, your deposits and withdrawals, your use of live tables, slots and sportsbook rooms, and your interaction with our support team. By opening an account, you confirm you meet the age requirement set by the jurisdiction where you're located — depends

1
on local law. We keep these terms consistent across all devices: mobile app, tablet and desktop browser. Your account remains your responsibility; you are accountable for all activity logged from your credentials. Dispute resolution follows the process outlined in your account settings, and we retain records
2
of all transactions for compliance verification.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Us on Terms Questions

Team online

Live Chat Support

Open your account and tap the chat icon in the lobby. Our team responds within minutes during operating hours, seven days a week, to clarify any term or account rule.

Email Address

Send detailed questions to our support inbox. We review term-related inquiries within 24 hours and provide written confirmation of how a rule applies to your account.

Account Settings

Navigate to Settings > Policies to read the full legal document, access your account history, and request a copy of the terms you agreed to at signup.

YOUR DATA AND ACCOUNT

How We Handle Your Information

Data Retention

We keep your account details, transaction records and chat history for the duration of your membership plus three years after closure, in line with financial compliance requirements across regions where we operate.

Login Security

Your password is encrypted on arrival. We do not store it in plain text. If you forget your password, reset it via email verification. Never share your login credentials with anyone, including our support team.

Cookie Consent

When you open an account, you consent to cookies that track your session, remember your language and region settings, and help us detect unusual account activity for your protection.

Account Closure Request

You may request account closure anytime via Settings > Account > Close Account. We process closure within five business days and return any remaining balance to your registered payment method.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination account matches your signup details. This step protects your money.

Dispute Resolution

If you believe a transaction was unauthorised or a term was misapplied to your account, open a dispute ticket in Settings > Support. Our team investigates within 48 hours and emails you the outcome.

Terms & Conditions – What Players Ask

No. You agree once when you create your account by ticking the terms checkbox. That agreement stays active for your entire membership. If we update the terms, we notify you via email and ask you to review the changes before you next play.

You can update your phone number, email and language preference in Settings > Account Details. Your registered name, date of birth and payment destination cannot be changed; contact support if you need a correction on file.

Deposits must come from a payment method registered in your name. If we detect a deposit from another person's DANA, OVO, GoPay or QRIS account, we freeze your account pending verification. You may be asked to provide proof of authorization or your account may be closed.

We retain all deposit, withdrawal and gameplay records for the life of your account plus three years after closure. You can download your transaction history anytime from Settings > My History.

Yes. Email [email protected] with 'Data Request' in the subject line. We provide a copy of all personal data we hold within 10 business days. Permanent deletion is possible; your account and balance are erased after the closure window closes.

Playing from multiple accounts, using automation or bots, attempting to manipulate game outcomes, or colluding with other players violates our terms. We monitor for these behaviours using real-time analytics and reserve the right to close offending accounts.

The core terms apply to all players. However, some rules depend on local law — tax reporting, minimum age, and payment method availability vary by region. When you sign up, we confirm which local rules apply to your account.

Terms & Conditions That Protect Your Play

How to Reach Us on Terms Questions

Live Chat Support

Email Address

Account Settings

How We Handle Your Information

Data Retention

Login Security

Cookie Consent

Account Closure Request

Withdrawal Verification

Dispute Resolution

Terms & Conditions – What Players Ask

01 Do I have to agree to the terms every time I log in?

02 Can I change my account details after signup?

03 What happens if I break a term — for example, deposit from someone else's account?

04 How long does master hoki keep my transaction history?

05 Can I request my data or delete my account permanently?

06 What counts as breach of fair play rules in the terms?

07 Do the terms apply differently to players in different regions?

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