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How We Protect Your Account and Payment Details

We know you want to know exactly what happens to your information when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your account safe.

Account encryption on all loginsPayment data isolated from lobby recordsYour contact info stays with you
master hoki How We Protect Your Account and Payment Details
PRIVACY QUESTIONS

Reach Our Privacy Team

Have a question about how we use your data or want to request a copy of your account information? Our support team can help. Contact us during business hours via the channels below, and we'll respond within 24 hours.

Team online

Live Chat

Available daily 09:00–23:00 on the lobby dashboard. Click the support icon in the bottom right corner and ask about privacy or data access requests.

Email Support

Send privacy inquiries to [email protected]. Include your account username and the specific data you want to review or update.

Account Settings

Update your contact email, phone or withdrawal preferences in Settings > Personal Info. Changes take effect immediately and are logged in your account history.

DATA SECURITY

How We Keep Your Information Safe

Every deposit and withdrawal is encrypted using industry-standard SSL certificates. We don't store your full payment card numbers — only a token that lets us process future transactions.

Encryption in Transit

All connections between your device and our servers use SSL 256-bit encryption. DANA, OVO, GoPay and QRIS transfers are protected end-to-end so interceptors can't read your payment details.

Server Isolation

Your payment records live on a separate, firewalled server from your gameplay logs. Even our support team can't see your full card or bank account number—only the last four digits.

Password Security

We hash your password with bcrypt, a slow hashing algorithm that makes brute-force attacks impractical. Two-factor authentication is optional in Settings but we recommend turning it on.

Session Management

Your session expires after 60 minutes of inactivity on mobile or 90 minutes on desktop. You'll be logged out automatically so no one else can access your account from a shared device.

Data Retention

We keep your account data for as long as you're active. If you close your account, we archive your records for 12 months for audit purposes, then delete them unless local law requires longer retention.

Breach Notification

If we ever detect unauthorized access to your account or payment data, we'll email you and your support contact within 24 hours and explain what happened and what steps you should take.

Privacy Questions Players Ask

Read answers to the most common questions about how we handle your data and account security.

Yes. Go to Settings > Data & Privacy and click 'Request My Data'. We'll email you a complete archive of your account history, transaction records and personal info within 3 business days. The file is encrypted and yours to keep or share with anyone you choose.

We store your DANA, OVO, GoPay and QRIS transaction records for 12 months after each transaction for audit and dispute resolution. After 12 months, records are archived and inaccessible from your account unless you request them specifically from support.

You can close your account anytime by visiting Settings > Account > Close Account. Your gameplay history will be flagged as deleted immediately, but we may keep encrypted copies for 12 months for compliance purposes. After that period, your personal data is permanently removed from our servers.

No. We never sell or share your personal data with other gambling operators, ad networks or data brokers. Your account information stays within master hoki. We may share aggregate data (like 'X players prefer Speed Blackjack') with our game studios but never individual names or payment details.

Yes, we log which games you play, your bet sizes and session times so we can detect fraud, prevent account abuse and improve your lobby recommendations. We also use this data to show you game titles we think you'll enjoy based on your play history. You can opt out of personalized recommendations in Settings > Content Preferences.

Go to the login page and click 'Forgot Password'. We'll send a reset link to your registered email address. Click it within 30 minutes to create a new password. If you can't access your email, contact support with your username and phone number and we'll verify your identity before resetting your account.

We use cookies to keep you logged in and to track your session activity so we can spot unusual login patterns. We also use anonymous analytics cookies to count page views and see which games are busiest. You can disable non-essential cookies in your browser settings, but you won't be able to stay logged in if you turn off session cookies.